FAQ

Quote Q&A:

What are the benefits of getting a quote before ordering the parts or units I need?

There are a few reasons why getting a quote first instead of directly placing an order online is beneficial to our customers:

  • Better Prices. Sometimes, certain orders are eligible for price reductions. We have seasonal promotions that reduce the cost on many popular products. By submitting a quote, we make sure you get the promo price on applicable items. At Equiparts, we have strong relationships with many of our suppliers. This makes our prices very competitive, and allows us to offer lower price points at certain times. We also discount orders when items are bought in bulk, and when we receive orders from repeat customers.
  • Customization. Some of the products we carry can be customized. When you receive your quote, we can inform you of the customization options available for the product that interests you. For example, some water fountains and bottle fillers can be customized to match your school’s colors, and when you order multiple models, some can even be customized with your company’s logo.
  • Establishing a Relationship. When you submit a quote request, our team receives it, and one of our specialists is assigned to your account. We’ll select the best specialist for you based on your industry or your requested parts. Then your specialist reviews your request, and contacts you with your quote. S/he will ask you questions to get to know you and your unique situation, and make sure the products you’re ordering are the correct and best ones for you. Your specialist may also inform you about other parts that you may need to properly complete your repair.
  • Confirm Parts. By requesting a quote before ordering, we will make sure that you have not only the correct parts, but every part necessary for your project as well.

How will I receive my quote?

Unless you state a preferred contact method in your quote, we will call you and give you the quote over the phone. The call is a great time to ask any additional questions you might have about the product or your order.

How will I know my quote went through?

Soon after your quote is submitted, you should receive an automated confirmation email stating that we have received your quote.

When can I expect to receive my quote?

We respond to your quotes as quickly as we can. Quotes that are submitted with part numbers are generally responded to within an hour or two (during business hours). At the latest, we will respond within 12 hours during the workweek. Orders placed over the weekend are responded to in the order they are received within the next work week. Other special research items, like quote requesting using the image uploader without part numbers, may take a couple of days to confirm. Please be patient, and we will supply you with a comprehensive quote for the products you need.

Order Q&A

How to Order

Place a direct order by calling one of our product specialists at 800-442-6622 Monday-Friday, 7:30AM-5:00PM EST with the part numbers for the item(s) you want to order.

To receive a quote for your order, you can either call the phone number listed above, or submit our Contact Form. If you submit the online quote form, we will contact you with the quote and to potentially complete your order.

If you aren’t sure exactly which part you need, either submit a photo of the part through our Contact Form or call and tell us about the part(s) you need.

By calling to submit an order or submitting a quote online, we are able to give our customers better prices, bulk discounts,  inform you of any customization that may be applicable for your order, confirm you have all of the correct parts for your useage, and build a relationship with one of our product specialists, who know our products front and back, and will help make your order go smoothly and guarantee the best possible price and experience for your order.