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FAQs

Tax Exempt Customer FAQs

Q: Does Equipartsdrinkingfountains.com accept tax exempt orders?
A:  Yes. New customers who are tax exempt must provide an acceptable proof of their exempt status for the state the product will be shipping to. The name of the organization must be included in the documentation. Your tax exemption certificate must be filed with Equiparts for your order can be processed as tax exempt.  

Q: How do I submit my tax exemption form?
A:  
You can either call or email us to submit tax exemption forms.

  • Phone: Call us at 800-442-6622 to make appropriate arrangements to file your tax exemption certificate.
  • Email: Send your tax exemption form to info@equipartsdrinkingfountains.com before or at time of order. If submitting a tax exemption form at the same time you are submitting an order, taxes will be deducted from your order tax when your order is processed.

 

Product and Website FAQs

 

Q: What is the warranty on your products?
A: We act as a warrantor only on behalf of manufacturer’s written policy. No other warranties are expressed or implied.

 

Q: How do I sign up for an account on Equipartsdrinkingfountains.com?
A: Click here to sign up for an account on Equipartsdrinkingfountains.com.

 

Q: How do I sign in to my existing Equipartsdrinkingfountains.com account?
A: Click here to sign in to your existing Equipartsdrinkingfountains.com account.

 

Q: How do I add items to my cart?
A: Find the product you would like to add. View its individual product page. Enter the quantity you would like to purchase. Then add it to your cart by clicking on the ‘Add to Cart’ button.

 

Q: How do I check out?
A: Once you have added all of the products you would like to purchase on Equipartsdrinkingfountains.com to your cart, go to your cart, and click ‘Check Out’. Complete all of the required fields regarding customer information, shipping and payment. Once all fields are completed, click ‘Complete order’. You will receive an order confirmation email with the final cost including shipping and applicable tax. Your order will then be processed and shipped.

Order FAQs

 

Q: What credit cards do you accept?
A: We accept Visa, Mastercard, Discover, and American Express.  

 

Q: How do I place an order online?
A: Add the products you wish to purchase into your cart. View your cart and click ‘Check Out’. Complete all required fields regarding customer information, shipping and payment. Once completed, click ‘Complete order’. You will receive an order confirmation email with final cost including shipping and applicable tax. Your order will then be processed and shipped.

 

Q: Do I have to make an account to place an order?
A: You can place an order without having an existing account, however, our order system combines creating an account with checkout. This means that after your order is created, your account is created as well.

 

Q: What happens if my card is declined?
A: We will contact you immediately.

 

Shipping and Tax FAQs

 

Q: How can I get expedited shipping?
A: You can submit special shipping requests (ie: overnight or other expedited shipping) by adding a comment in the comment area in the ‘My Cart’ section or call us at 800-442-6622 or 412-781-9100.  Additional shipping fees may be applied for charges incurred for hazardous materials or special handling by the carrier.

 

Q: Why do I have additional shipping charges?
A: Additional fees will apply for any orders with special shipping requirements such as overnight shipping or other expedited shipping. Additional shipping fees will also apply for charges incurred for hazardous materials or special handling by the carrier, and/or orders shipping to Hawaii, Alaska, and Canada. For more information, visit our Payment and Order Information page and read the Shipping and Tax section.

 

Q: Where does Equipartsdrinkingfountains.com ship from?
A: We ship stocked items from our warehouse, located outside of Pittsburgh, PA. The majority of items are stocked at our warehouse. If an item is not in stock, we will work to ship the item to you as quickly as possible.

 

Q: Who is our primary shipping carrier for Equipartsdrinkingfountains.com products?
A: UPS is our primary shipping carrier. We sometimes ship via FedEx. Large or heavy orders ship via freight LTL carriers.

 

 

Q: What if I receive damaged goods?
A: Damaged shipments must be reported promptly to us by phone or email within two days of receiving the material.  LTL freight shipments must be inspected and marked damaged prior to signing for and accepting the shipment or no further action can be taken to file or report a claim.  If shipments are accepted as damage-free, the responsibility of any future discovered damages becomes the sole responsibility of the party who signed for the shipment.