Shipping Information
All Items Ship Throughout the Continental United States.
Every item found on Equipartsdrinkingfountains.com can be shipped to all states in the continental United States. Select outdoor Murdock units need to be ordered by calling in, due to numerous unit variations (these units will not show prices and will say ‘Call to Order’).
Hawaii, Alaska, and Canada
We also ship repair parts and filters (all items besides water fountain units) to Alaska, Hawaii, and Canada, however, these orders cannot be placed through our website but must be called in due to variation in shipping costs and associated fees. These locations are not found in our online order form. Give us a call to place an order to Alaska, Hawaii, and Canada. Please have our part numbers handy. Our phone number is 800-442-6622 and our phone hours are 7:30AM-5PM EST.
How much does shipping cost?
The shipping fees associated with your order depend on the size and weight of the items you are ordering, which is automatically calculated at checkout.
-
$15.35 shipping fee: Small, low-weight items
(Example: Filters and small repair parts) -
$27.50 shipping fee: Small, mid-weight items
(Example: Basin adapters, Fan motor kit, Tube assembly) -
$41.50 shipping fee: Medium, mid-weight items
(Example: Retrofit bottle fillers units, small wall-mounted fountains) -
$57.50 shipping fee: Medium, high-weight items
(Example: Small outdoor wall-mounted drinking fountains) -
$99.50 shipping fee: Large, mid-weight items
(Example: Case quantity filters) -
$179.50 shipping fee: Large, high weight items
(Example: Compressors, Large water coolers and units) -
Free Shipping: High quantity units from Oasis and Elkay can potentially ship for free. These orders need to be accessed individually by calling in the place your order.
You can find out the exact shipping cost for your order during checkout. Shipping and tax for your order will be calculated after you enter your shipping address when checking out. This occurs before you enter your payment information.
Additional Shipping Information
Shipping
Shipping charges will be added to the invoice. An order confirmation will be emailed to you that will include the final shipping charges and taxes. Your card will not be charged until the products have shipped.
Most shipments are via UPS Ground. Unusually large or heavy orders may ship via Common Carrier. View estimated shipping time. Additional shipping charges may be added to orders that ship heavy or hazardous material, and/or orders shipped to Hawaii, Alaska and Canada. For more information, visit our Payment and Order Information page.
Overnight or Expedited Shipping Requests
If you have special shipping requirements including, but not limited to, overnight or expedited shipping, You can submit special shipping requests (ie: overnight or other expedited shipping) by adding a comment in the comment area in the ‘My Cart’ section or by call us at 800-442-6622 or 412-781-9100. Additional shipping fees may be applied for charges incurred for hazardous materials or special handling by the carrier.
Shortages & Damages
Shortages & Damaged shipments must be reported promptly to us by phone (800-442-6622 or 412-781-9100) or email (info@equipartsdrinkingfountains.com) within two (2) days of receiving the material.
LTL freight shipments must be inspected and marked damaged prior to signing for and accepting the shipment or no further action can be taken to file or report a claim. If shipments are accepted as damage-free, the responsibility of any future discovered damages becomes the sole responsibility of the party who signed for the shipment. Items misused or damaged by customer are non-returnable.
Defective Items
Defective items will be covered under the terms of the manufacturer's warranty. A credit or reshipment of a replacement item will result from approved defective claims. Items misused or damaged by customer are non-returnable
Returns
All returns must be pre-approved and assigned a return goods authorization before returning. Special orders or customized orders are non-returnable. All returns are subject to inspection. Returns must be within 30 days of the invoice date, and returns must be in their original condition and packaging. Returns may be subject to a restocking charge. Contact us at 800-442-6622 or 412-781-9100.
Tax
Equiparts Corp collects sales tax from the following states: CA, CT, DC, IN, KY, MD, ME, MI, NC, NJ, NY, OH, PA, VA & WV. Any applicable taxes to any other state must be paid directly to that local tax authority by the end user. All sales and usage taxes are paid by the buyer unless a tax exemption certificate is filed with Equiparts.
Shipping FAQs
Q: How can I get expedited shipping?
A: You can submit special shipping requests (ie: overnight or other expedited shipping) by adding a comment in the comment area in the ‘My Cart’ section or call us at 800-442-6622 or 412-781-9100. Additional shipping fees may be applied for charges incurred for hazardous materials or special handling by the carrier.
Q: Why do I have additional shipping charges?
A: Additional fees will apply for any orders with special shipping requirements such as overnight shipping or other expedited shipping. Additional shipping fees will also apply for charges incurred for hazardous materials or special handling by the carrier, and/or orders shipping to Hawaii, Alaska, and Canada. For more information, visit our Payment and Order Informationpage and read the Shipping and Tax section.
Q: Where does Equipartsdrinkingfountains.com ship from?
A: We ship stocked items from our warehouse, located outside of Pittsburgh, PA. The majority of items are stocked at our warehouse. If an item is not in stock, we will work to ship the item to you as quickly as possible. If you are a local customer, call to learn more about local delivery or pick up.
Q: Who is our primary shipping carrier for Equipartsdrinkingfountains.com products?
A: UPS is our primary shipping carrier. We sometimes ship via FedEx. Large or heavy orders ship via freight LTL carriers.
Q: What if I receive damaged goods?
A: Damaged shipments must be reported promptly to us by phone or email within two days of receiving the material. LTL freight shipments must be inspected and marked damaged prior to signing for and accepting the shipment or no further action can be taken to file or report a claim. If shipments are accepted as damage-free, the responsibility of any future discovered damages becomes the sole responsibility of the party who signed for the shipment.